By Nancy Roberts Linder of Nancy Roberts Linder ConsultingMany professionals it seems, including lawyers, have "let their hair down" when it
comes to e-mail communication, resulting in potential harm to one's image. Reputations
can be compromised, even damaged, by failing to follow the basic tenets of business etiquette. Whether
you participate
in discussion groups on law or personal interest topics, or just communicate with your clients and
colleagues
via e-mail, it is important to always adopt these basic rules for e-mail:
Write using a "business conversation" tone
While e-mail is meant to
be less formal, it should not preclude you from using proper grammar and English. Keep the tone of
your e-mail communication professional.
Typing is important
When typing your e-mail message or response, type as you would
when writing a business letter, using proper punctuation and capitalization. Avoid using text message
chat abbreviations/shorthand.
Never type in all capital letters, it is considered shouting. Also, check your spelling. Most e-mail software
today has built-in spell checking features, but always proof your messages before you hit the "send"
button.
Never use profanity.
Even though you believe e-mail is private, it is basically
a written communication which can be passed on to others. Don't compromise your professional image
by using
inappropriate language or references in an e-mail message which could come back to e...
