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TOA Technologies Awarded Patent for Dynamic Schedule Mediation


Wednesday, April 28, 2010

Cleveland, OH -- TOA Technologies, the only Cloud-based mobile workforce management and customer communication solution, today announced that the U.S. Patent and Trademark Office issued a patent for its predictive, performance-pattern based mobile workforce management system and customer communications.

U.S. Patent No. 7,693,735 entitled "Dynamic Schedule Mediation" was issued on April 6, 2010. The broad patent covers the entire TOA process, from when an appointment request is taken through completion. TOA's unique, on-demand predictive routing and scheduling system provides highly accurate appointment times for mobile workers and waiting customers. TOA's mobile workforce management platform, the only enterprise-grade cloud-based solution, enhances customer service while reducing operational costs.

TOA's clients include some of the top service providers in Europe and North America across a variety of industries, including cable, telco, insurance, pest control, waste management and furniture delivery. TOA's time-based statistical engine gathers and analyzes historical performance patterns for each individual field employee -- whether a cable service technician or a delivery truck driver. A self-learning system, TOA then combines that learned information with skill set, job history and customer proximity to accurately predict the amount of time any future appointment will take. TOA then collates this data with daily appointment requests and automates the scheduling and routing of all mobile workers in a matter of minutes to maximize efficiency and reduce drive times.

Using its predictive time-based engine, TOA also provides real-time automated appointment update notifications for customers waiting at home, mobile employees in the field and the dispatch back-office. By proactively identifying potential delays, TOA allows its clients to immediately adjust schedules across their workforce to meet customer commitments and provide excellent service. By automatically updating customers in real-time, TOA's solution reduces "not at home" appointments, non-value calls to the call center and narrows the customer "wait-window" to just one hour with 96% accuracy.

"TOA is the only predictive mobile workforce management solution in the industry, and receipt of this patent is a validation of our uniqueness in the marketplace," said Irad Carmi, President and Chief Technology Officer of TOA Technologies. "We are the first to solve the problem of accurately communicating customer appointment times by providing a comprehensive, cloud-based management system."

As the leading provider of Cloud-based mobile workforce management applications for large enterprises, TOA provides top service providers in North America and Europe with a substantial Return on Investment in a system that is easily configurable, quick to deploy and dramatically improves customer service.

About TOA Technologies

TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named a Visionary for three years running in Gartner's annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe. For additional information please visit www.toatech.com.



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