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Convergys Receives Patent for Major Innovation in Scalability and Timing of Software Development
Wednesday, May 19, 2010
Cincinnati, OH -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has received a new patent from the United States Patent and Trademark Office (USPTO) for a major innovation that improves the scalability and timing of software development.
Convergys now holds 153 patents or patents pending for advanced technology in the company’s customer management and information management lines of business. Convergys has invested over $1 billion since 1998 in research and development in support of its vision is to be the voice and technology behind all superior service experiences, recognized as the global leader in relationship management.
The USPTO awarded the new patent to Convergys for the creation of extensibility architecture that assists in the development of software programs for clients. Convergys created this solution to combat inherent scalability and timing issues associated with the development of advanced software applications.
“This patented solution created by Convergys’ knowledgeable engineers will assist us in the development of software programs specifically for our global clients,” said Vinay Mehta, Senior Vice President, Development. “Improving our ability to speed software development will enable us to deliver the necessary programs our clients need to support their customers at an accelerated pace.”
Convergys’ technology leadership has been recognized by such organizations as the Association for Services Management International (AFSMI) and the Technology Services Industry Association (TSIA), which recently named Convergys a winner of the Fall 2009 Recognized Innovator award for battling complexity in technology customer care.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Convergys and the Convergys logo are registered trademarks of Convergys Corporation.
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